House rules
Terms and conditions
Appointment, shop, and website policies.
Appointments & the shop
Cancellations
24 hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointments as necessary. For any cancellation less than 24 hours, the client will be charged for the full price of the missed service. Two consecutive cancellations in less than a 24 hour period will cause a client to lose their online scheduling privileges and we reserve the right to refuse future services to the client.
No shows
Failure to completely show up for a scheduled appointment without canceling it online, or without first contacting us by way of telephone, text or email, will cause a client to lose their online scheduling privileges and the client will be charged for the full price of the missed service. Furthermore, we reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.
Late arrivals
To ensure that we deliver the best possible haircut, shave and customer service to our clients, we have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) insures the proper time necessary to comfortably complete your services. We regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and we reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping charges for returns are paid by the buyer.
Refunds & exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the refund is approved. If approved, a credit will be applied to your original method of payment. We only replace items if they are defective or damaged. Questions: support@originalbarbershop.nyc.
Website & store terms
Questions about the Terms of Service should be sent to support@originalbarbershop.nyc.